Everrise Membership Terms & Conditions

Terms & Conditions

1. Everrise membership is open to all individuals aged 16 years and above, with RM 10 of one-time joining fee for a physical card.

2. Free e-membership is available via Everrise mobile app. Or get free member card when purchase RM 100 and above in a single receipt at any Everrise outlets.

3. A fee of RM10 is chargeable for any replacement of lost or damaged card.

4. Joining fees and card replacement fees paid are not eligible for points earning.

5. Everrise staffs and promoters are eligible to apply for the Everrise membership. However, they are not allowed to use the member cards during working hours and strictly not on customer’s purchase.

6. Everrise member card must be presented at the cashier counter BEFORE each purchase to ensure all purchases are recorded and accumulated. CARD PRESENTED AFTER THE TRANSACTION WILL NOT BE

ACCEPTED FOR POINTS ACCUMULATION.

7. Everrise member card is not a credit card or charge card and is non-transferable. It remains the property of Everrise, to which it must be

returned to if found or requested.

8. 1 point is earned with every RM10 spent, excluding purchase of formula milk powder. Other exclusions may be added in the future at the discretion of the Management.

9. Points will expire after 2 years of the points being conceived.

10. Everrise member points earned are non-transferable and cannot be combined.

11. For every 200 points earned, members are entitled to a RM5 cash voucher. The voucher is not redeemable for cash in whole or part and is not valid after the expiry date.

12. Everrise point vouchers are strictly redeemable at all outlet.

13. Everrise bears no responsibility for the loss or damage of the member’s vouchers.

14. Members are required to present their Everrise member card and NRIC or passport for verification to redeem the cash vouchers..

15. Everrise reserves the right to utilize the database information for other purpose pertaining to the business activities.

16. Everrise reserves the right to amend these terms and conditions as it deems fit at its absolute discretion and without prior notice. Any new or amended terms and conditions will override the existing terms and conditions.

17. Everrise reserves the right to terminate the privileges and withdraw the cards from use at any time without prior notice.

18. Failure to observe the terms and conditions stated herein may result in termination of Everrise membership and points forfeiture.

19. In the event of any dispute or points discrepancy, the decision of the company is final.

20. Everrise's use of personal data is described in the Privacy Notice at http://www.everrise.com.my. If you wish to request for access to and/or update your personal data and/or if you have any inquiries pertaining to your personal data, please follow the instructions in the Privacy Notice. Continued participation in the Everrise Membership Card programme will be deemed as consent as per the Privacy Notice. 

For enquiries, please contact Everrise Membership Customer Service at 082-237337

Everrise eStore Terms & Conditions

1. General Information

Ownership

This mobile app (“Everrise”) is owned and operated by Everrise Departmental Store Sdn. Bhd.

Access & Use

Your access to. And use of the materials contained in, the Everrise mobile app is conditional on your acceptance and compliance with the terms and conditions, notices, and disclaimers contained in this document or elsewhere on the Everrise mobile app (“Terms and Conditions”). By using Everrise mobile app, you agree to be bound by these Terms and Conditions.

Amendments

Everrise reserves the right to amend the Terms and Conditions without notice at any time. Your use of our Everrise mobile app following such changes constitutes your agreement to be bound by the new Terms and Conditions.

Registration

To register with the Everrise mobile app you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Information Collected & Use of Information

Everrise collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to Everrise mobile app.

By using the Everrise mobile app, you expressly accept and give your unconditional consent that we may use any and/ or disclose information about your demographics in any manner which does not reveal your identity for the purpose of marketing, promotional, strategic development, research, and customer care.

Intellectual Property

The content of the Everrise mobile app is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Everrise mobile app on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Everrise mobile app without written permission from Everrise.

No license is granted to you in these Terms and Conditions to use any trade mark of Everrise.

Limitations

You may not use the Everrise mobile app for any of the following purposes:

(a.) Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

(b.) Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;

(c.) Gaining unauthorized access to other computer systems;

(d.) Interfering with any other person's use or enjoyment of the Everrise mobile app;

(e.) Breaching any laws concerning the use of public telecommunications networks;

(f.) Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

1.) Any claim by any third party that the use of the Everrise mobile app by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

2.) Any claim by any third party that the use of the Everrise mobile app by you infringes that third party's copyright or other intellectual property rights of whatever nature; and

3.) Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Everrise mobile app by you.

Availability of the Everrise Mobile App 

Although Everrise mobile app aims to offer you the best service possible, Everrise makes no promise that the services at the Everrise mobile app will meet your requirements. Everrise mobile app cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at everrisecrm@everrise.com.my, and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Everrise mobile app may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. Everrise mobile app will attempt to restore the service as soon as it reasonably can.

Everrise Mobile App’s right to suspend or cancel your registration

Everrise mobile app may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under Everrise mobile app Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop utilising the Everrise mobile app.

The cancellation or suspension of your registration and your right to use the Everrise mobile app shall not affect either party’s rights or liabilities.

Everrise Mobile App’s Liability

The Everrise mobile app is provided by Everrise without any guarantees or warranties of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks related with the use of the internet.

Everrise will ensure that information or material included on the Everrise mobile app is accurate, reputable, and of high quality. Everrise will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the Everrise mobile app. If Everrise is informed of any inaccuracies in the information or material on the Everrise mobile app. Everrise will attempt to correct the inaccuracies as soon as it reasonably can.

In particular, Everrise disclaim all liabilities in connection with the following:

(1.) Incompatibility of the Everrise mobile app with any of your equipment, software or telecommunications links;

(2.)  Technical problems including errors or interruptions of the Everrise mobile app;

(3.) Unsuitability, unreliability or inaccuracy of the Everrise mobile app;

(4.) Inadequacy of the Everrise mobile app to meet your requirements.

To the full extent allowed by application law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to lose of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy, and loss of data or any indirect, special or punitive damages whatsoever that arise out of or are associated to the Everrise mobile app.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, and any disputes will be resolved exclusively only by the Courts of Malaysia.

International Use

Everrise makes no promise that materials on the Everrise mobile app are appropriate or available for use in abroad, and accessing the Everrise mobile app from territories where its contents are unlawful or illegal is prohibited. If you choose to access this app from locations outside Malaysia, you do so on your own initiative, and are responsible for compliance with local news.

Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of the provision will not affect the validity of the remaining provisions of these Terms and Conditions., which shall remain in full effect and force.

If you breach these Terms and Conditions and Everrise mobile app ignores this, Everrise will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Everrise shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

2. Everrise Mobile App’s Price and Product

Everrise shall make every effort to ensure that prices, details and sizes of products on Everrise mobile app are up to date. Prices are subject to change without prior notice and all orders are subject to Everrise mobile app acceptance at its sole discretion and stock availability. Everrise shall ensure products displayed on the Everrise mobile app are in stock. If from time to time products become temporarily out of stock, Everrise reserves the right to offer alternative products with similar value and range to you.

Prices charged for purchases on Everrise mobile app may be different from those charged in Everrise physical stores. The prices charged are those applicable on the day you order. When ordering goods by weight, Everrise mobile app reserves the right to supply goods with a weight difference (+/-10%). However, Everrise mobile app shall make every effort to ensure the weight difference is minimal and as close to your request.

All orders are subject to confirmation of final availability and Everrise mobile app reserves the right to reject the order in the event that any of the products or services is unavailable. In the event that Everrise mobile app is unable to fulfil any of the products or services in your order, Everrise mobile app will notify you by phone or email.

All pictures and images of the products displayed on Everrise mobile app are for illustration purposes in order to help you to recognize the products only. The actual size, dimension, and color of the products may differ.

3. Everrise Mobile App’s Products Order

Once you have selected a product that you wish to order through Everrise mobile app, you will then be shown on the Everrise mobile app the charges you must pay including delivery charges. Everrise eStore purchase required a minimum spending per order of RM 50.00, which excluding the delivery charges. You shall pay for the order in full at the time of ordering by supplying us with your payment options acceptable by us. Everrise shall not be obliged to supply the product to you until the Everrise mobile app has accepted your payment for the order. Until the time when Everrise mobile app accepts your payment of the order, Everrise reserves the right to refuse to process your order or hand the products to you. Everrise reserves the right to cancel your order if any dispute or potential fraud is found.

4. Everrise Mobile App’s Stock Availability

The availability of the goods presented on Everrise mobile app depends on stock in stores, and Everrise does not guarantee the availability of goods. In order to ensure that goods are available to all customers, Everrise has the right to limit the maximum purchase quantity of the individual product by single customer. You shall always be notified in advance should the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.

If the goods requested are unavailable due to factors beyond Everrise mobile app control, Everrise shall make every effort to offer a substitute item which is closest in terms of price and type to the originally requested item. On delivery the substituted goods will be separated from the other products requested by you, and you shall be entitled to refuse to accept the substituted goods either in full or partially.

The amount for the goods that are not accepted shall not be charged to your payment card, if you have provided payment card details in advance in order to pay online. Delivery charges shall be imposed for cancellation or refund request agreed by both parties, Everrise mobile app and you.

5. Everrise Mobile App’s Product Order Cancellation

Everrise mobile app may cancel an order if the product is not available for any reason. Everrise mobile app will notify you if this is the case and return any payment that you have made. Refund will be credited into your credit card amount depending on the period of time your financial institution required to arrange for the refund.

You are not allowed to cancel the order once a confirmation of order is issued. If you wish to seek further information or assistance, kindly contact Everrise customer service at 082233332 (office hours).

6. Products and Payment Return/ Refund

No refunds will be given upon confirmation of order or payment. Goods (except for fresh, bread, frozen and chilled products) is exchangeable within 7 days from the purchase date.

a.) Exchange of the product can be arranged for the following reasons;

(1.) If the product is expired or damaged upon at time of delivery.

(2.) If the product is expired or damaged inside packaging after delivery and, you contact Everrise customer service within 24 hours.

For home delivery, you shall examine the goods immediately upon collection for any deficiencies and/or damages. Claims (if any) must be lodged to Everrise customer service at 082233332 (office hours) at the time of delivery; otherwise Everrise shall have the discretion to reject the exchange of product.

Everrise will inspect the returned product upon return by you. If one or more of the conditions in (a.) is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock.

7. Payment Terms

Payment for all orders shall be made in Ringgit Malaysia (RM). Everrise mobile app shall not be liable for any credit card fraud.

Please note that Everrise mobile app does not receive cash on delivery. All product prices listed are in Ringgit Malaysia (RM). Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.

Everrise mobile app reserves the right to change the payment terms for any order without prior notice.

If payment for any order has already been made but the order is not accepted by Everrise mobile app, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. Everrise mobile app shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

8. Everrise Mobile App’s Home Delivery

Everrise shall deliver the products to the delivery address specified based on the timeslot scheduled via Everrise mobile app. For orders that are paid before 3 noon, estimated delivery time will be on the same day. For orders that are paid after 3 noon, estimated delivery will be on the next day.  Whilst Everrise makes every effort to deliver all your goods in the agreed time, Everrise mobile app will not be liable if it fails to do so in part or in full due to circumstances beyond its control.

Your order will be delivered to you via Everrise mobile app delivery team 

Everrise mobile app delivery team will deliver your order to the main entrance of the delivery address. At your request, Everrise mobile app delivery team may carry order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if;

a) The driver has the customer’s permission;

b) The driver believes that it is safe and practical to do as customer requests;

c) There is no obstacle preventing entrance, for example a locked main door.

Everrise reserves the right to deliver only to the main entrance of the delivery address. If there is nobody qualified to receive the goods at the agreed time and place specified by you, Everrise mobile app delivery team will leave notification of attempted delivery, and customer will need to contact Everrise mobile app customer services to re-arrange delivery. If customer requests for redelivery, Everrise mobile app is entitled to charge an additional re-delivery fee of RM15.00 for providing the service.

If the delivery includes alcoholic drinks or any other age-restricted items, you agree to ensure that a person of 21 years of age or older with appropriate identification is present to take delivery of the alcoholic drinks or other items. Everrise mobile app reserves the right not to deliver any age-restricted product to anyone who is, or appears to be under, the age of 21 years old, and to charge the customer an additional re-delivery fee of RM15.00.

If there are any changes in the delivery address or contact details made between submission of order and delivery date, you have to contact Everrise mobile app customer service, +6082-233332 at least an hour prior to delivery.

No amendment to an order is allowed once order is processed. To add items, kindly create a second order prior to delivery and inform Everrise mobile app customer service via hotline. All amendments if agreed to surcharge or cancellation of deliveries must be confirmed via a reply through email.

Everrise deliver to selected areas with the following postal codes: 93050, 93100, 93150, 93200, 93250, 93300, 93350, 93400, 93450, 93677 and 94300 only. 

9. Delivery Charges

Everrise mobile app purchase required a minimum spending per order of RM 30.00, with RM 9.90 delivery charge per order, and purchase RM 99.00 and above will be entitle to enjoy free delivery service.

10. Everrise Mobile App’s Customer Service

If you have an order queries, please e-mail us at everrisecrm@everrise.com.my

If you have any queries, please contact customer service at +6082233332