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A. INTRODUCTION
1.
The
Personal Data Protection Act 2010 (“PDPA”) was enacted by the government to
regulate the processing of personal data. Therefore, EVERRISE is committed to
ensure that your personal data is protected in accordance with the relevant
laws.
2.
This
Privacy Notice (“Notice”) is issued to all our valued customers and/or
prospective customers and/or business partners and explains how we collect and
handle your personal data in accordance with the PDPA.
3.
In
accordance with Section 7(3) of the PDPA, this Notice is issued in both English
and Bahasa Malaysia. In the event of any conflicts or discrepancies between the
English version and the Bahasa Malaysia version, the English version shall
prevail.
4.
EVERRISE
shall have the right to modify, update or amend the terms of this Notice at any
time by placing the updated Notice on our website (http://www.everrise.com.my)
or through other appropriate means. If EVERRISE amends this Notice, the
amendment will only apply to personal data collected after EVERRISE has posted
the revised Notice. By continuing to communicate with EVERRISE or by continuing
to use EVERRISE’s services following the modifications, updates or amendments
to this Notice, it shall signify your acceptance of such modifications, updates
or amendments
B. DEFINITION
1.
“Personal Data” means any information in
respect of commercial transactions that relates directly or indirectly to the
data subject, who is identified or identifiable from that information or from
that and other information in our possession, including any sensitive personal
data and expression of opinion about the data subject, which we collect.
2.
“Sensitive Personal Data” means any personal data consisting of
information as to the data subject’s physical or mental health or condition,
political opinions, religious beliefs or other beliefs of a similar nature, and
the commission or alleged commission of any offence.
“Data
Subject” means an individual who is the subject of the Personal Data.
C. PERSONAL DATA
THAT WE COLLECT
1.
Personal Data that we collect includes but
is not limited to the following:
Customers
·
Personal
details such as name, IC number, age, birth date, race, address, gender,
occupation, telephone number, mobile telephone number, email address etc;
·
Your
image by way of video surveillance installed in certain parts of our premises
as part of our security infrastructure;
·
Your
image captured by camera or video when you attend promotional or other events
held at our premises or otherwise organized by us, or captured as part of a
promotional contest or other marketing activities; and/or
·
Information
automatically collected when you visit our website such as IP address, web
browser, software, transaction information and other information.
Business Partners (vendor, supplier, tenant or service
providers)
·
Your
personal details or that of your employees such as name, IC number, address,
gender, telephone number, mobile telephone number and email address, and other
details as is necessary for the conduct of the business transaction between you
and us;
·
When
you visit our premises, your image by way of video surveillance in certain
parts of our premises as part of our security infrastructure;
·
Your
image captured by camera or video when you attend promotional or other events
held at our premises or otherwise organized by us; and/or
·
Information
automatically collected when you visit our website or use the platforms that we
provide to our business partners for purpose of conducting the relevant
business transaction between you and us, such as IP address and other
information.
2. The provision of your Personal Data to
EVERRISE may be voluntary or mandatory in nature depending on the purposes for
which your Personal Data is collected. Where it is mandatory for you to provide
us with your Personal Data, and you fail or choose not to provide us with your
Personal Data, or do not consent to this Notice, we may not be able to:
Customers
·
Conduct
or complete the relevant sale and purchase transaction (including online
transactions) with you;
·
Process
or perform your request;
·
Approve
or continue your EVERRISE Card membership;
·
Process
your application for contests or redemption of complimentary gifts; and/or
·
Provide
you with the information, updates, products or services that you have
requested.
Business
Partners (vendor, supplier, tenant or service providers)
·
Conduct
or complete the relevant business transaction with you;
·
Allow
you entry into our premises or events, for security purposes; and/or
·
Allow
you use of our platforms provided to our business partners.
3. If you do not want your Sensitive Personal
Data to be collected by us, please do not submit it. If you do choose to submit
your Sensitive Personal Data to us as requested, such data shall then be deemed
to be and will be treated by us as Personal Data which will be subject to the
terms and scope of this Notice including for the collection, processing, use
and disclosure of your Personal Data.
D. HOW
IS YOUR PERSONAL DATA BEING COLLECTED
Customers
·
When
you apply to be a member of EVERISE Card or register your interest with us to
obtain information and updates on any products and services, whether in
physical hardcopy or electronically;
·
When
you enter contests or respond to our surveys, promotions or questionnaires,
whether in physical hardcopy or electronic copy;
·
Pursuant
to any inquiry, complaint, request or communication made with or to us, whether
in physical hardcopy or electronically (including through our website or other
platforms);
·
When
you visit our premises or attend events organized by us (in relation to CCTV
images, other camera/ video images and other personal details collected for
security purpose);
·
When
you submit your information on our website; and / or
·
Through
the use of cookies on our website and other internet platforms.
Business
Partners (vendor, supplier, tenant or service providers)
·
When
you send us completed application forms, workers’ list, and any other forms,
documents or details pursuant to any business transaction or proposed business
transaction with us, whether in physical hardcopy or electronic copy;
·
When
you visit our premises or attend events organized by us (in relation to CCTV
images, other camera/ video images and other personal details collected for
security purpose); and/or
·
Through
the use of cookies on our website, and also through the use of other platforms
provided to our business partners.
E. PURPOSE
FOR COLLECTING, PROCESSING AND USING YOUR PERSONAL DATA
1.
EVERRISE
may use and process your Personal Data for the purposes relating to the
services you have requested and for the business activities of EVERRISE which
shall include:
Customers
A. To communicate with you, including in
relation to our products, contests and events;
B. To process your applications, inquiries,
requests and purchases (including online transactions, if applicable);
C. To provide information, updates on our, or
other, products and services;
D. For database(s) record keeping,
maintenance and updating;
E. For administrative purposes including
audits, fraud monitoring and prevention of crime;
F. To conduct research and statistical
analysis;
G. To otherwise market and promote our
products and services offered by us from time to time;
H. To ensure the security and safety of the
premises (in relation to CCTV images and other details collected for security
purposes);
I.
For
credit card application with financial institutions, only as allowed by you (in
cases of joint campaigns and promotions);
J.
To
comply with any applicable laws, proceedings or inquiries from regulatory
authorities and enforcement agencies; and / or
K. For all other purposes incidental and
associated with any of the above and/or required or permitted under the PDPA.
Business Partners (vendor,
supplier, tenant or service providers)
A. To fully and properly conduct the relevant
business transaction with you;
B. To process any payment related to the
relevant business transaction with you;
C. For insurance purposes;
D. For database(s) record keeping, maintenance
and updating;
E. For administrative purposes including
audits, fraud monitoring and prevention of crime;
F. To ensure the security and safety of the
premises (in relation to CCTV images and other details collected for security
purposes);
G. To promote our products and services
offered by us from time to time, and our company (in relation to images and
other Personal Data captured during attendance at events organized by us);
H. To comply with any applicable laws,
proceedings or inquiries from regulatory authorities and enforcement agencies;
and / or
I.
For
all other purposes incidental and associated with any of the above and/or
required or permitted under the PDPA.
F. DISCLOSURE
1.
To facilitate the
purposes stated above, we may disclose your Personal Data to the following
classes of third parties:
A. Our subsidiary companies;
B. Selected financial institutions (in
relation to credit card applications, only as allowed by you (in cases of joint
campaigns and promotions));
C. Our advisors, auditors, consultants,
contractors, products and service providers, only on a need to know basis;
D. Regulatory authorities, enforcement
agencies and any relevant parties in connection with any legal proceedings;
and/or
E. Any actual or potential assignee,
transferee or acquirer of the company or pursuant to any corporate
restructuring exercise.
G. SECURITY
OF YOUR PERSONAL DATA
1.
We will use all
reasonable endeavors to ensure that the processing of your Personal Data is
carried out in the following manner:
A. Your Personal Data is only processed by
our authorized personnel;
B. We maintain physical security such as
locks and security systems over Personal Data that are being kept in paper and
electronic data stores, and on our premises;
C. We maintain computer and network security
such as the use of anti-virus programs, passwords etc;
D. We maintain and monitor our online
security systems to ensure your Personal Data is protected; and /or
E.
We will reasonably endeavor to impose and
ensure the same level of obligations on our service providers or other data
processors, that may process your Personal Data.
H. USE
OF COOKIES
1.
When you visit our
website or use our services through our web portal, our web portal may create a
“cookie”. A “cookie” is a piece of information stored on our hard drive
containing information of your computer. The “cookie” enables our system to
recognise your browser and remember your name and billing information and other
information so that you won’t have to retype it on your next visit.
2.
A
session ID cookie expires when you close your web browser. A persistent cookie
remains on your hard drive for an extended period of time. You can remove the
persistent cookie by following directions provided in your respective web
browser.
I.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites. Please be aware
that we are not responsible for the privacy practice or content of those sites.
We encourage you to read the privacy policy of each site that collects
information from you. This Notice applies solely to information collected by
us. If for any reason you choose to access other websites linked to our
website, you do so at your own risk. We shall not be held responsible for how
these outside parties collect, use, protect or disclose the information you
provide them.
J. HOW
LONG IS YOUR PERSONAL DATA BEING KEPT BY US
1. Your
Personal Data will be kept by us for the duration that is necessary to carry
out the purpose of which your Personal Data was collected and also for other
purposes set out in this Notice. We are also bound by legal, tax, regulatory
and industry requirements or guidelines for keeping records and retention of
your Personal Data.
K. ACCESS,
CORRECTION REQUESTS AND INQUIRIES
1. Subject
to any exceptions under applicable laws, you have the right to request for
access to, request for a copy of and request to update or correct your Personal
Data held by us. You also have the right to request us to limit the processing
of your Personal Data (for example, requesting us to stop sending you any
marketing and promotional materials or contacting you for marketing purposes).
You may send your written requests to, or seek further information from us by
contacting:
Email: feedback@everrise.com.my / everrisecrm@everrise.com.my
Phone Number: 082-233332
Fax Number: 082-235877
A. PENGENALAN
1.
Akta Perlindungan Data Peribadi 2010
(“PDPA”) telah digubal oleh kerajaan untuk mengawal aktiviti memproses data
peribadi. Oleh itu, EVERRISE akan memastikan bahawa data peribadi anda
dilindungi mengikut undang-undang yang berkaitan.
2.
Notis Privasi (“Notis”) ini diberikan
kepada semua pelanggan dan/atau bakal pelanggan serta rakan kongsi perniagaan
yang dikasihi untuk menjelaskan cara kami mengumpul dan menangani data peribadi
anda mengikut PDPA.
3.
Mengikut Seksyen 7(3) PDPA, Notis ini
dikeluarkan dalam Bahasa Inggeris dan Bahasa Malaysia. Sekirannya terdapat
sebarang ketidakseragaman atau percanggahan antara versi Bahasa Inggeris dan
Bahasa Malaysia, versi Bahasa Inggeris akan digunapakai.
4.
EVERRISE berhak untuk mengubah, mengemaskini, dan
meminda Notis ini pada bila-bila masa dengan memaparkan Notis yang telah
dikemaskini pada laman web kami (http://www.everrise.com/my) atau melalui
cara-cara lain yang bersesuaian. Jika EVERRISE meminda Notis ini, pindaan itu hanya
akan dipakai ke atas data peribadi yang dikumpulkan selepas kami memaparkan
Notis yang terpinda. Anda dianggap sebagai telah menerima dan bersetuju kepada
pemindaan tersebut jika anda terus berkomunikasi dengan kami atau menggunakan
perkhidmatan kami selepas pengemaskinian, pengubahan atau pemindaan pada Notis
ini.
B.
DEFINISI
1. "Data
Peribadi" bermaksud mana-mana maklumat dalam milikan atau kawalan kami
yang berkaitan secara langsung atau tidak langsung kepada anda (atau mana-mana
individu lain) di mana anda (atau individu lain) dikenalpasti atau boleh
dikenalpasti daripada maklumat itu atau maklumat lain dalam milikan kami.
2.
"Data Sensitif Peribadi"
bermaksud apa-apa data peribadi yang mengandungi maklumat tentang kesihatan
fizikal atau mental Data Subjek itu atau keadaan, pandangan politik,
kepercayaan agama atau kepercayaan lain yang serupa, dan apa-apa kesalahan yang
dilakukan atau didakwa dilakukan.
3.
"Data Subjek" bermaksud seorang
individu yang menjadi subjek Data Peribadi.
C.
DATA PERIBADI YANG KAMI KUMPUL
1.
Data
Peribadi yang kami mengumpulkan termasuk tetapi tidak terhad kepada yang
tersebut:
Pelanggan
A. Maklumat peribadi seperti nama, nombor kad pengenalan, umur, tarikh
lahir, kaum, alamat, jantina, pekerjaan, nombor telefon, nombor telefon bimbit,
alamat e-mel, nombor kad kredit dan lain-lain;
B. Imej anda melalui video pengawasan yang dipasang di
bahagian-bahagian tertentu di dalam premis kami sebagai sebahagian daripada
infrastruktur keselamatan kami;
C. Imej anda yang diambil oleh kamera atau video apabila anda
menghadiri acara promosi atau acara lain yang diadakan di premis kami atau
selain daripada itu dianjurkan oleh kami, atau yang diambil sebagai sebahagian
pertandingan promosi atau aktiviti pemasaran lain; dan/atau
D. Maklumat yang dikumpul secara automatik apabila anda melawat laman
web kami seperti alamat IP, pelayar web, software, maklumat transaksi dan
maklumat lain.
Rakan
Kongsi Perniagaan (vendor, pembekal, penyewa atau pembekal perkhidmatan)
A. Maklumat peribadi anda atau pekerja anda seperti nama, nombor kad
pengenalan, alamat, jantina, nombor telefon, nombor telefon bimbit, alamat
e-mel dan maklumat lain yang diperlukan untuk menjalankan transaksi perniagaan
antara anda dengan kami;
B. Semasa anda melawat ke premis kami, imej anda melalui video
pengawasan yang dipasang di bahagian-bahagian tertentu di dalam premis kami
sebagai sebahagian daripada infrastruktur keselamatan kami;
C. Imej anda yang diambil oleh kamera atau video apabila anda
menghadiri acara promosi atau acara lain yang diadakan di premis kami atau
selain daripada itu, yang dianjurkan oleh kami; dan/ atau
D. Maklumat yang dikumpulkan secara automatik semasa anda layari laman
web kami atau menggunakan platform yang kami menyediakan kepada rakan kongsi
perniagaan kami untuk tujuan melakukan transaksi perniagaan dengan kami,
seperti alamat IP atau maklumat lain.
2. Sama ada pemberian Data Peribadi anda
kepada EVERRISE adalah secara sukarela atau wajib bergantung kepada
tujuan-tujuan Data Peribadi anda dikumpul oleh EVERRISE. Setakat mana ia adalah
wajib untuk anda memberikan data peribadi kepada EVERRISE dan di mana anda
gagal atau memilih untuk tidak memberikan Data Peribadi anda kepada EVERRISE
atau anda tidak bersetuju dengan Notis, kami mungkin tidak dapat:
Pelanggan
A. Melaksanakan atau melengkapkan transaksi
jual beli, termasuk transaksi dalam talian (online), dengan anda;
B. Memproses atau melaksanakan permintaan
anda;
C. Meluluskan atau meneruskan keahlian Kad
EVERRISE anda;
D. Memproses permohonan anda untuk
pertandingan atau penebusan hadiah percuma; dan/atau
E. Menyediakan anda dengan maklumat, kemas
kini, produk atau perkhidmatan yang anda telah memintakan.
Rakan
Kongsi Perniagaan (vendor, pembekal, penyewa atau pembekal perkhidmatan)
A. Melaksanakan atau melengkapkan transaksi perniagaan yang relevan
dengan anda;
B. Membenarkan anda memasuki premis atau acara kami, untuk tujuan
keselamatan; dan/atau
C. Membenarkan anda menggunakan platform yang kami menyediakan kepada
rakan kongsi perniagaan kami.
3.
Jika anda tidak mahu
Data Peribadi Sensitif anda dikumpul oleh kami, sila jangan serahkan data
tersebut. Jika anda memilih untuk menyerahkan Data Peribadi Sensitif anda
kepada kami seperti yang diminta, data itu kemudiannya akan disifatkan dan akan
dianggap oleh kami sebagai Data Peribadi yang akan tertakluk kepada terma-terma
dan skop Notis ini termasuk pengumpulan, pemprosesan, penggunaan dan pendedahan
Data Peribadi anda.
D.
CARA KAMI MENGUMPUL DATA PERIBADI ANDA
Pelanggan
A. Apabila anda memohon untuk menjadi ahli
kad EVERRISE atau mendaftar minat anda dengan kami untuk mendapatkan maklumat
dan kemas kini mengenai mana-mana produk dan perkhidmatan, sama ada dalam
salinan fizikal atau elektronik;
B. Apabila anda memasuki pertandingan atau
memberi respons kepada kajian (survey) kami, promosi atau soal selidik, sama
ada dalam salinan fizikal atau elektronik;
C. Menurut apa-apa pertanyaan, aduan,
permintaan atau komunikasi yang dibuat dengan atau kepada kami, sama ada dalam
salinan fizikal atau elektronik (termasuk melalui laman web kami dan platform
yang lain);
D. Semasa anda melawati atau menghadiri di
premis kami atau menghadiri acara yang dianjurkan oleh kami (untuk imej CCTV,
dan imej kamera/ video yang lain dan untuk maklumat peribadi yang dikumpulkan
untuk tujuan sekuriti/ keselamatan);
E. Semasa anda memberikan maklumat anda
melalui platform/ laman web kami; dan/atau
F. Melalui penggunaan kuki (cookies) di laman
web kami dan platform internet yang lain.
Rakan
Kongsi Perniagaan (vendor, pembekal, penyewa atau pembekal perkhidmatan)
A. Apabila anda menyerahkan kepada kami
borang aplikasi, senarai pekerja dan mana-mana borang lain, dokumen atau
maklumat yang dilengkapkan, untuk tujuan mana-mana transaksi perniagaan dengan
kami atau transaksi yang dicadangkan, sama ada dalam salinan fizikal atau
elektronik;
B. Semasa anda melawati atau menghadiri di
premis kami atau menghadiri acara yang dianjurkan oleh kami (untuk imej CCTV,
dan imej kamera/ video yang lain dan untuk maklumat peribadi yang dikumpulkan
untuk tujuan sekuriti/ keselamatan); dan/ atau
C. Melalui penggunaan kuki (cookies) di laman
web kami dan juga melalui penggunaan platform lain yang disediakan oleh kami
untuk rakan kongsi perniagaan kami.
E.
TUJUAN PENGUMPULAN, PEMPROSESAN DAN PENGGUNAAN DATA PERIBADI ANDA
1. EVERRISE boleh mengguna dan memproses Data
Peribadi anda untuk tujuan berkaitan dengan perkhidmatan yang diminta oleh anda
dan untuk aktiviti-aktiviti perniagaan EVERRISE yang termasuk:
Pelanggan
A. Untuk berkomunikasi dengan anda, termasuk
berhubung dengan produk, pertandingan dan acara kami;
B. Untuk memproses permohonan, pertanyaan,
permintaan dan belian (termasuk transaksi dalam talian (online), sekiranya
terpakai) anda;
C. Untuk menyediakan maklumat dan maklumat
terkini mengenai produk dan perkhidmatan kami, atau yang lain;
D. Untuk penyimpanan rekod data,
penyelenggaraan dan pengemaskinian;
E. Untuk tujuan pentadbiran termasuk audit,
pemantauan penipuan dan pencegahan jenayah;
F. Untuk menjalankan penyelidikan dan
analisis statistik;
G. Untuk memasarkan dan mempromosikan produk
dan perkhidmatan yang ditawarkan oleh kami dari semasa ke semasa;
H. Untuk memastikan keselamatan premis
(berhubung dengan imej CCTV dan maklumat peribadi lain yang dikumpulkan untuk
tujuan sekuriti/ keselamatan);
I.
Untuk
permohonan kad kredit dengan institusi kewangan, hanya seperti yang dibenarkan
oleh anda (untuk kempen atau promosi gabungan)
J.
Untuk
mematuhi mana-mana undang-undang, prosiding atau pertanyaan daripada pihak
berkuasa dan agensi-agensi penguatkuasaan; dan / atau
K. Untuk segala tujuan lain yang bersampingan
dan berkaitan dengan mana-mana perkara di atas dan / atau dibenarkan di bawah
PDPA.
Rakan
Kongsi Perniagaan (vendor, pembekal, penyewa atau pembekal perkhidmatan)
A. Untuk menjalankan secara lengkap dan
betul, transaksi perniagaan yang relevan dengan anda;
B. Untuk memproses pembayaran berkaitan
dengan transaksi perniagaan yang relevan dengan anda;
C. Untuk tujuan insurans;
D. Untuk penyimpanan rekod data,
penyelenggaraan dan pengemaskinian;
E. Untuk tujuan pentadbiran termasuk audit,
pemantauan penipuan dan pencegahan jenayah;
F. Untuk memastikan keselamatan premis
(berhubung dengan imej CCTV dan maklumat peribadi lain yang dikumpulkan untuk
tujuan sekuriti/ keselamatan);
G. Untuk memasarkan dan mempromosikan produk
dan perkhidmatan yang ditawarkan oleh kami dari semasa ke semasa, dan juga
syarikat kami;
H. Untuk mematuhi mana-mana undang-undang,
prosiding atau pertanyaan daripada pihak berkuasa dan agensi-agensi
penguatkuasaan; dan / atau
I.
Untuk
segala tujuan lain yang bersampingan dan berkaitan dengan mana-mana perkara di
atas dan / atau dibenarkan di bawah PDPA.
F.
PENDEDAHAN
1.
Untuk membolehkan
tujuan yang dinyatakan di atas, kami mungkin mendedahkan Data Peribadi anda
kepada kelas-kelas pihak ketiga yang tersebut:
A. Anak-anak syarikat kami;
B. Institusi-institusi kewangan terpilih
(berhubung dengan permohonan kad kredit, hanya seperti yang dibenarkan oleh
anda (untuk kempen atau promosi gabungan));
C. Penasihat, juruaudit, perunding,
kontraktor, produk dan pembekal perkhidmatan kami, hanya atas dasar 'mesti
tahu' (need to know basis);
D. Pihak berkuasa, agensi-agensi
penguatkuasaan dan mana-mana pihak berkenaan yang berhubung dengan apa-apa
prosiding undang-undang; dan/atau
E. Mana-mana pemegang serah hak yang sebenar
atau yang berpotensi, penerima pindahan atau pemeroleh syarikat atau menurut
mana-mana penyusunan semula korporat.
G.
SEKURITI DATA PERIBADI ANDA
1.
Kami akan menggunakan
segala usaha yang munasabah untuk memastikan bahawa pemprosesan Data Peribadi
anda dijalankan dengan cara yang berikut:
A. Data Peribadi anda hanya diproses oleh
kakitangan yang diberi kuasa oleh kami;
B. Kami menjaga keselamatan fizikal seperti
kunci dan sistem sekuriti atas Data Peribadi yang disimpan dalam format kertas
dan data elektronik simpanan, dan dalam premis kami;
C. Kami mengekalkan sekuriti komputer dan
rangkaian seperti penggunaan program anti-virus, kata laluan dan lain-lain;
D. Kami mengekalkan dan memantau sistem
keselamatan online kami untuk memastikan Data Peribadi anda dilindungi; dan /
atau;
E. Kami akan menggunakan segala usaha yang munasabah untuk mengenakan
dan memastikan kewajipan pada tahap yang sama ke atas pembekal perkhidmatan
kami atau pemproses data yang lain, yang mungkin akan memproses Data Peribadi
anda.
H.
PENGGUNANAN KUKI (COOKIES)
1.
Apabila anda melawat
laman web kami atau menggunakan perkhidmatan kami melalui portal web kami,
portal web kami boleh mewujudkan "kuki". "Kuki" adalah
sebahagian daripada maklumat yang disimpan pada cakera keras kami yang
mengandungi maklumat mengenai komputer anda. "Kuki" tersebut
membolehkan sistem kami untuk mengenali pelayar (browser) anda dan mengingati
nama dan maklumat bil anda, dan juga maklumat yang lain supaya anda tidak perlu
menaipkannya semula pada lawatan yang berikutnya.
2.
Sesi
Kuki ID tamat apabila anda menutup pelayar (browser) web anda. Ada juga kuki
berterusan yang kekal pada cakera keras anda untuk tempoh masa yang panjang.
Anda boleh mengeluarkan kuki yang berterusan dengan mengikuti arahan yang
diberikan dalam pelayar web masing-masing.
I.
PAUTAN KE LAMAN WEB LAIN
1.
Laman
web kami mungkin mengandungi pautan ke laman web lain. Sila ambil perhatian
bahawa kami tidak bertanggungjawab untuk amalan privasi atau kandungan laman
web lain yang tersebut. Kami menggalakkan anda untuk membaca dasar privasi bagi
setiap laman web yang mengumpul maklumat peribadi daripada anda. Dasar privasi
kami hanya tertakluk kepada maklumat yang dikumpul oleh kami. Jika atas apa-apa
sebab anda memilih untuk mengakses laman-laman web lain yang mempunyai pautan
(link) dari laman web kami, anda berbuat demikian atas risiko anda sendiri.
Kami tidak bertanggungjawab terhadap praktis pihak luar mengumpul, menggunakan,
melindungi atau mendedahkan maklumat yang anda berikan kepada mereka.
J.
TEMPOH DATA PERIBADI ANDA DISIMPAN OLEH KAMI
1.
Data Peribadi anda akan
disimpan oleh kami untuk tempoh yang diperlu untuk menjalankan tujuan untuk
mana Data Peribadi anda dikumpulkan, dan juga untuk tujuan lain yang dinyatakan
dalam Notis ini. Kami juga terikat oleh undang-undang, cukai, kawal selia dan
kewajipan atau garis panduan industri untuk menyimpan rekod dan mengekalkan
Data Peribadi anda untuk sewaktu masa.
K.
AKSES, PERMOHONAN PEMBETULAN DAN PERTANYAAN
1.
Tertakluk kepada
sebarang pengecualian di bawah undang-undang, anda berhak pada bila-bila masa
selepas ini memohon akses kepada, memohon untuk sesalinan dan memohon untuk
mengemaskini atau membetulkan Data Peribadi anda yang dikendalikan oleh pihak
kami. Anda juga berhak untuk memohon agar kami menghadkan pemprosesan data
peribadi anda (contohnya, meminta kami berhenti menghantar bahan pemasaran atau
promosi atau menghubungi anda untuk tujuan pemasaran). Anda boleh menghantar,
secara bertulis, permohonan atau permintaan untuk maklumat lanjut daripada kami
dengan menghubungi:
Email: feedback@everrise.com.my / everrisecrm@everrise.com.my
Phone Number: 082-233332
Fax Number: 082-235877
Everrise Membership Terms & Conditions
Terms
& Conditions
1.
Everrise membership is open to all individuals aged 16 years and above, with RM
10 of one-time joining fee for a physical card.
2. Free e-membership is available via Everrise mobile app.
3. A fee
of RM10 is chargeable for any replacement of lost or damaged card.
4. Joining
fees and card replacement fees paid are not eligible for points earning.
5.
Everrise staffs and promoters are eligible to apply for the Everrise
membership. However, they are not allowed to use the member cards during
working hours and strictly not on customer’s purchase.
6.
Everrise member card must be presented at the cashier counter BEFORE each
purchase to ensure all purchases are recorded and accumulated. CARD PRESENTED
AFTER THE TRANSACTION WILL NOT BE
ACCEPTED
FOR POINTS ACCUMULATION.
7.
Everrise member card is not a credit card or charge card and is
non-transferable. It remains the property of Everrise, to which it must be
returned
to if found or requested.
8. 1 point
is earned with every RM10 spent, excluding purchase of formula milk powder.
Other exclusions may be added in the future at the discretion of the
Management.
9. Points
will expire after 2 years of the points being conceived.
10.
Everrise member points earned are non-transferable and cannot be combined.
11. For
every 200 points earned, members are entitled to a RM5 cash voucher. The
voucher is not redeemable for cash in whole or part and is not valid after the
expiry date.
12.
Everrise point vouchers are strictly redeemable at all outlet.
13.
Everrise bears no responsibility for the loss or damage of the member’s
vouchers.
14. Members are required to present their Everrise member card and NRIC or passport for verification to redeem the cash vouchers..
15.
Everrise reserves the right to utilize the database information for other
purpose pertaining to the business activities.
16.
Everrise reserves the right to amend these terms and conditions as it deems fit
at its absolute discretion and without prior notice. Any new or amended terms
and conditions will override the existing terms and conditions.
17.
Everrise reserves the right to terminate the privileges and withdraw the cards
from use at any time without prior notice.
18.
Failure to observe the terms and conditions stated herein may result in
termination of Everrise membership and points forfeiture.
19. In the
event of any dispute or points discrepancy, the decision of the company is
final.
20.
Everrise's use of personal data is described in the Privacy Notice at http://www.everrise.com.my. If you
wish to request for access to and/or update your personal data and/or if you
have any inquiries pertaining to your personal data, please follow the
instructions in the Privacy Notice. Continued participation in the Everrise
Membership Card programme will be deemed as consent as per the Privacy
Notice.
For
enquiries, please contact Everrise Membership Customer Service at 082-237337
Everrise eStore Terms & Conditions
1. General Information
Ownership
This mobile app (“Everrise”) is owned and operated by Everrise Departmental Store Sdn. Bhd.
Access & Use
Your access to. And use of the materials contained in, the Everrise mobile app is conditional on your acceptance and compliance with the terms and conditions, notices, and disclaimers contained in this document or elsewhere on the Everrise mobile app (“Terms and Conditions”). By using Everrise mobile app, you agree to be bound by these Terms and Conditions.
Amendments
Everrise reserves the right to amend the Terms and Conditions without notice at any time. Your use of our Everrise mobile app following such changes constitutes your agreement to be bound by the new Terms and Conditions.
Registration
To register with the Everrise mobile app you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
Information Collected & Use of Information
Everrise collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to Everrise mobile app.
By using the Everrise mobile app, you expressly accept and give your unconditional consent that we may use any and/ or disclose information about your demographics in any manner which does not reveal your identity for the purpose of marketing, promotional, strategic development, research, and customer care.
Intellectual Property
The content of the Everrise mobile app is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Everrise mobile app on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Everrise mobile app without written permission from Everrise.
No license is granted to you in these Terms and Conditions to use any trade mark of Everrise.
Limitations
You may not use the Everrise mobile app for any of the following purposes:
(a.) Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
(b.) Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
(c.) Gaining unauthorized access to other computer systems;
(d.) Interfering with any other person's use or enjoyment of the Everrise mobile app;
(e.) Breaching any laws concerning the use of public telecommunications networks;
(f.) Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
1.) Any claim by any third party that the use of the Everrise mobile app by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
2.) Any claim by any third party that the use of the Everrise mobile app by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
3.) Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Everrise mobile app by you.
Availability of the Everrise Mobile App
Although Everrise mobile app aims to offer you the best service possible, Everrise makes no promise that the services at the Everrise mobile app will meet your requirements. Everrise mobile app cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at everrisecrm@everrise.com.my, and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Everrise mobile app may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. Everrise mobile app will attempt to restore the service as soon as it reasonably can.
Everrise Mobile App’s right to suspend or cancel your registration
Everrise mobile app may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under Everrise mobile app Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop utilising the Everrise mobile app.
The cancellation or suspension of your registration and your right to use the Everrise mobile app shall not affect either party’s rights or liabilities.
Everrise Mobile App’s Liability
The Everrise mobile app is provided by Everrise without any guarantees or warranties of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks related with the use of the internet.
Everrise will ensure that information or material included on the Everrise mobile app is accurate, reputable, and of high quality. Everrise will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the Everrise mobile app. If Everrise is informed of any inaccuracies in the information or material on the Everrise mobile app. Everrise will attempt to correct the inaccuracies as soon as it reasonably can.
In particular, Everrise disclaim all liabilities in connection with the following:
(1.) Incompatibility of the Everrise mobile app with any of your equipment, software or telecommunications links;
(2.) Technical problems including errors or interruptions of the Everrise mobile app;
(3.) Unsuitability, unreliability or inaccuracy of the Everrise mobile app;
(4.) Inadequacy of the Everrise mobile app to meet your requirements.
To the full extent allowed by application law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to lose of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy, and loss of data or any indirect, special or punitive damages whatsoever that arise out of or are associated to the Everrise mobile app.
Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, and any disputes will be resolved exclusively only by the Courts of Malaysia.
International Use
Everrise makes no promise that materials on the Everrise mobile app are appropriate or available for use in abroad, and accessing the Everrise mobile app from territories where its contents are unlawful or illegal is prohibited. If you choose to access this app from locations outside Malaysia, you do so on your own initiative, and are responsible for compliance with local news.
Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of the provision will not affect the validity of the remaining provisions of these Terms and Conditions., which shall remain in full effect and force.
If you breach these Terms and Conditions and Everrise mobile app ignores this, Everrise will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Everrise shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
2. Everrise Mobile App’s Price and Product
Everrise shall make every effort to ensure that prices, details and sizes of products on Everrise mobile app are up to date. Prices are subject to change without prior notice and all orders are subject to Everrise mobile app acceptance at its sole discretion and stock availability. Everrise shall ensure products displayed on the Everrise mobile app are in stock. If from time to time products become temporarily out of stock, Everrise reserves the right to offer alternative products with similar value and range to you.
Prices charged for purchases on Everrise mobile app may be different from those charged in Everrise physical stores. The prices charged are those applicable on the day you order. When ordering goods by weight, Everrise mobile app reserves the right to supply goods with a weight difference (+/-10%). However, Everrise mobile app shall make every effort to ensure the weight difference is minimal and as close to your request.
All orders are subject to confirmation of final availability and Everrise mobile app reserves the right to reject the order in the event that any of the products or services is unavailable. In the event that Everrise mobile app is unable to fulfil any of the products or services in your order, Everrise mobile app will notify you by phone or email.
All pictures and images of the products displayed on Everrise mobile app are for illustration purposes in order to help you to recognize the products only. The actual size, dimension, and color of the products may differ.
3. Everrise Mobile App’s Products Order
Once you have selected a product that you wish to order through Everrise mobile app, you will then be shown on the Everrise mobile app the charges you must pay including delivery charges. Everrise eStore purchase required a minimum spending per order of RM 50.00, which excluding the delivery charges. You shall pay for the order in full at the time of ordering by supplying us with your payment options acceptable by us. Everrise shall not be obliged to supply the product to you until the Everrise mobile app has accepted your payment for the order. Until the time when Everrise mobile app accepts your payment of the order, Everrise reserves the right to refuse to process your order or hand the products to you. Everrise reserves the right to cancel your order if any dispute or potential fraud is found.
4. Everrise Mobile App’s Stock Availability
The availability of the goods presented on Everrise mobile app depends on stock in stores, and Everrise does not guarantee the availability of goods. In order to ensure that goods are available to all customers, Everrise has the right to limit the maximum purchase quantity of the individual product by single customer. You shall always be notified in advance should the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.
If the goods requested are unavailable due to factors beyond Everrise mobile app control, Everrise shall make every effort to offer a substitute item which is closest in terms of price and type to the originally requested item. On delivery the substituted goods will be separated from the other products requested by you, and you shall be entitled to refuse to accept the substituted goods either in full or partially.
The amount for the goods that are not accepted shall not be charged to your payment card, if you have provided payment card details in advance in order to pay online. Delivery charges shall be imposed for cancellation or refund request agreed by both parties, Everrise mobile app and you.
5. Everrise Mobile App’s Product Order Cancellation
Everrise mobile app may cancel an order if the product is not available for any reason. Everrise mobile app will notify you if this is the case and return any payment that you have made. Refund will be credited into your credit card amount depending on the period of time your financial institution required to arrange for the refund.
You are not allowed to cancel the order once a confirmation of order is issued. If you wish to seek further information or assistance, kindly contact Everrise customer service at 082233332 (office hours).
6. Products and Payment Return/ Refund
No refunds will be given upon confirmation of order or payment. Goods (except for fresh, bread, frozen and chilled products) is exchangeable within 7 days from the purchase date.
a.) Exchange of the product can be arranged for the following reasons;
(1.) If the product is expired or damaged upon at time of delivery.
(2.) If the product is expired or damaged inside packaging after delivery and, you contact Everrise customer service within 24 hours.
For home delivery, you shall examine the goods immediately upon collection for any deficiencies and/or damages. Claims (if any) must be lodged to Everrise customer service at 082233332 (office hours) at the time of delivery; otherwise Everrise shall have the discretion to reject the exchange of product.
Everrise will inspect the returned product upon return by you. If one or more of the conditions in (a.) is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock.
7. Payment Terms
Payment for all orders shall be made in Ringgit Malaysia (RM). Everrise mobile app shall not be liable for any credit card fraud.
Please note that Everrise mobile app does not receive cash on delivery. All product prices listed are in Ringgit Malaysia (RM). Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.
Everrise mobile app reserves the right to change the payment terms for any order without prior notice.
If payment for any order has already been made but the order is not accepted by Everrise mobile app, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. Everrise mobile app shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
8. Everrise Mobile App’s Home Delivery
Everrise shall deliver the products to the delivery address specified based on the timeslot scheduled via Everrise mobile app. For orders that are paid before 3 noon, estimated delivery time will be on the same day. For orders that are paid after 3 noon, estimated delivery will be on the next day. Whilst Everrise makes every effort to deliver all your goods in the agreed time, Everrise mobile app will not be liable if it fails to do so in part or in full due to circumstances beyond its control.
Your order will be delivered to you via Everrise mobile app delivery team
Everrise mobile app delivery team will deliver your order to the main entrance of the delivery address. At your request, Everrise mobile app delivery team may carry order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if;
a) The driver has the customer’s permission;
b) The driver believes that it is safe and practical to do as customer requests;
c) There is no obstacle preventing entrance, for example a locked main door.
Everrise reserves the right to deliver only to the main entrance of the delivery address. If there is nobody qualified to receive the goods at the agreed time and place specified by you, Everrise mobile app delivery team will leave notification of attempted delivery, and customer will need to contact Everrise mobile app customer services to re-arrange delivery. If customer requests for redelivery, Everrise mobile app is entitled to charge an additional re-delivery fee of RM15.00 for providing the service.
If the delivery includes alcoholic drinks or any other age-restricted items, you agree to ensure that a person of 21 years of age or older with appropriate identification is present to take delivery of the alcoholic drinks or other items. Everrise mobile app reserves the right not to deliver any age-restricted product to anyone who is, or appears to be under, the age of 21 years old, and to charge the customer an additional re-delivery fee of RM15.00.
If there are any changes in the delivery address or contact details made between submission of order and delivery date, you have to contact Everrise mobile app customer service, +6082-233332 at least an hour prior to delivery.
No amendment to an order is allowed once order is processed. To add items, kindly create a second order prior to delivery and inform Everrise mobile app customer service via hotline. All amendments if agreed to surcharge or cancellation of deliveries must be confirmed via a reply through email.
Everrise deliver to selected areas with the following postal codes: 93050, 93100, 93150, 93200, 93250, 93300, 93350, 93400, 93450, 93677 and 94300 only.
9. Delivery Charges
Everrise mobile app purchase required a minimum spending per order of RM 30.00, with RM 7.00 delivery charge per order, and purchase RM 99.00 and above will be entitle to enjoy free delivery service.
10. Everrise Mobile App’s Customer Service
If you have an order queries, please e-mail us at everrisecrm@everrise.com.my
If you have any queries, please contact customer service at +6082233332